The AIAM Designation

21 CE Hours!

The Associate in Insurance Account Management (AIAM)

What is a professional designation?


The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA’s Best Practices Council.


The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention. 


Designation Details


  • The AIAM designation is conferred upon candidates who complete all 12 topic areas (13 individual webinars, see to the right) and successfully pass an open-book exam with a minimum 70% score.



  • Classes are offered in a convenient webinar format. Each class is self-contained and may be taken in any order. You have access to the classes for 60 days and once you start the exam, you must complete it within 30 days. You can access your content by going to the course schedule tab.


  • You must complete all 12 topic areas (13 individual webinars) and then successfully complete (70% passing score required) the test at the end of the sessions. Once you have completed all 13 sessions, you will be guided on how to access the test.


Wow, at the end of 60 days, you will have earned your designation AND also 21 CE credits!


All that is left to complete your NM continuing education requirements is 3 hours of ETHICS credits. We also have options for you to finish those up as well.


(Please note, NO updates are required to maintain this designation)


Contact Rachel for more information


Webinars to Complete (in any order):


  • AIAM 110 Communication Jungle / 1 CE Hour
  • AIAM 120 Customer Service Part 1 / 2 CE Hours
  • AIAM 120 Customer Service Part 2 / 2 CE Hours
  • AIAM 210 Time Management / 1 CE Hour
  • AIAM 220 Organizational Workflow / 1 CE Hour
  • AIAM 310 Negotiating Conflict / 2 CE Hours
  • AIAM 320 Professional Relationships-Customer Loyalty / 2 CE Hours
  • AIAM 410 How Not to Get in Trouble With Your Mouth / 2 CE Hours
  • AIAM 420 The Write Stuff / 1 CE Hour
  • AIAM 510 Politics / 1 CE Hour
  • AIAM 520 Agency Leadership / 2 CE Hours
  • AIAM 610 Ethics (is NOT approved for Ethics credits) / 2 CE Hours
  • AIAM 620 Changing Attitudes/Creating Opportunities / 2 CE Hours


Member: $500
Non-member: $715